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Port agency · Port Dickson · Since 2006
Shipping Agent in Malaysia
Arangmas Shipping & Forwarding is a Port Dickson shipping agent attending foreign and domestic vessels at ports across Malaysia, from Penang and Port Klang to Johor, the east coast, Sarawak and Sabah. Port, husbandry, sub and protective agency, Domestic Shipping Licence (DSL) applications, forwarding and customs clearance, with one team on call 24 hours a day.
Why Arangmas
A personal touch on every call, with the processes of an established port agency.
- Since 2006Founded in Port Dickson as a ship chandler, now a full port agency attending foreign and domestic vessels across Malaysia.
- One team, every portWest coast, the south, the east coast, Sarawak, Sabah and Labuan, with one standard of service on every call.
- 24 hours, 7 daysReachable around the clock, 365 days a year, on +60 6-646 4362 and WhatsApp.
- Clear accountsDetailed, accurate and timely pro-forma and final disbursement accounts for every call.
Agency Services
Five agency services for the vessel call, the licence and the cargo.
The ASF Assurance: “Your vessel will enter and exit ports quickly and efficiently.”
01
Full port agency
Ship agent at ports across Malaysia, representing the owner or charterer for the whole port call, from arrival to departure.
- Pre-arrival preparation
- Customs entry and clearance of vessels and cargoes
- Port call funding
- Ordering pilotage and towage for docking and sailing
- Attending and representing the principal at the port of call
- Keeping all parties updated on the vessel’s prospects and port stay
- Monitoring and coordinating port operations, stevedoring and cargo handling
- Arranging contractors and specialists for repairs, surveys, spares, ship stores and nautical charts
- Arranging bunkering, fresh water and waste removal
- Detailed, accurate and timely pro-forma and final disbursement accounts
- Departure documentation and settlement of the final disbursement account
02
Husbandry agency
Husbandry agent wherever your vessel calls, looking after the vessel and crew while in port, including the Domestic Shipping Licence (DSL).
- Full crew change management: flights, airport transfers, accommodation, medical assistance, repatriation and immigration formalities
- Doctor appointments and sanitation certificates
- Store and spare deliveries, including ship spares
- Cash to master delivery
- Class and statutory surveys and certification
- Third-party supplies such as lube oil, chemicals and paints
- Mail and courier services
- Dry-docking, repairs and technical assistance
- Inspection and consultancy services
- Lay-up solutions
- Domestic Shipping Licence (DSL) application: securing the licence before the vessel reaches the load or discharge port
- Submitting ship certificates and documents to the Ministry of Transport as soon as the owner provides them
- Following up closely to secure DSL approval as early as possible
03
Sub agency
Sub agent at ports across Malaysia, acting for other shipping agencies.
- Back-office support for other shipping agencies
- Inward and outward clearance
- Attending vessels
- Cash to master hand over
- Package delivery
04
Owner protective agency
Protective agent watching the owner’s interests during the port call.
- Monitoring of operations
- Control of expenses
- Appointment of surveyor
- Disbursement of funds
- Conflict resolution
05
Forwarding and customs clearance
Forwarding agent and customs clearance across Malaysia, moving your cargo from supplier to customs release.
- Receiving cargo from your local supplier as your forwarding agent and clearing it through customs
- Preparing and submitting import and export documents, representing you during customs assessment and duty payment, and delivering the cargo once cleared
- Advice on import permits and applications to the relevant government bodies, including applicable duties and taxes and how to claim the maximum exemption allowed by law
- Guidance on importing and exporting in Malaysia
How a Port Call Runs
From appointment to the final disbursement account, so your vessel enters and exits port quickly and efficiently.
- Appointment and pro-formaSend the vessel, cargo and ETA. We return a pro-forma disbursement account and start pre-arrival preparation.
- Pre-arrivalPort call funding, customs entry, and ordering pilotage and towage for docking.
- AlongsideWe attend and represent the principal, coordinate stevedoring and cargo handling, and keep all parties updated.
- HusbandryCrew changes, stores and spares, cash to master, surveys and repairs, as the vessel needs.
- Departure and FDAOutward clearance and departure documents, then a final disbursement account to settle the call.
Coverages
From Penang to Johor, up the east coast and across the South China Sea to Sarawak, Labuan and Sabah, ASF attends vessels and clears cargo at Malaysia’s main ports, with one team and one standard of service on every call.
West coast
Penang · Lumut · Port Klang · Port Dickson · Melaka
Southern
Tanjung Pelepas · Pasir Gudang
East coast
Kuantan · Kemaman · Kerteh
Sarawak
Kuching · Bintulu · Miri
Sabah & Labuan
Kota Kinabalu · Sandakan · Labuan
Head office: Port Dickson
Shipping Agent in Malaysia: Questions
What does a shipping agent do in Malaysia?
A shipping (port) agent represents the ship owner or charterer during a port call: preparing for arrival, clearing the vessel and cargo through customs, ordering pilotage and towage, coordinating cargo operations, looking after the crew and settling the port costs through a final disbursement account.
Which Malaysian ports does Arangmas cover?
Penang, Lumut, Port Klang, Port Dickson and Melaka on the west coast; Tanjung Pelepas and Pasir Gudang in the south; Kuantan, Kemaman and Kerteh on the east coast; Kuching, Bintulu and Miri in Sarawak; and Kota Kinabalu, Sandakan and Labuan in Sabah and Labuan.
Where is Arangmas based?
Our head office is at Maritime Biz Hub, D’Wharf, Port Dickson Waterfront, Negeri Sembilan. We have been in Port Dickson since 2006.
Can you act as a husbandry agent only?
Yes. As husbandry agent we look after the vessel and crew while another agent handles the cargo: crew changes, doctor appointments, stores and spares, cash to master, surveys, repairs and lay-up.
Do you handle Domestic Shipping Licence (DSL) applications?
Yes. We prepare and submit the ship’s certificates and documents to the Ministry of Transport as soon as the owner provides them, and follow up closely so the licence is approved before the vessel reaches the load or discharge port.
Do you work as a sub agent for other agencies?
Yes. We act as sub agent at ports across Malaysia for other shipping agencies: inward and outward clearance, attending vessels, cash to master and package delivery.
Do you also do freight forwarding and customs clearance?
Yes. As forwarding agent we receive cargo from your local supplier, prepare and submit import and export documents, represent you during customs assessment and duty payment, and deliver the cargo once released.
How do I appoint Arangmas for a port call?
Email info@arangmas.my or call +60 6-647 3000 (24 hours: +60 6-646 4362) with the vessel, port, cargo and ETA. We reply with a pro-forma disbursement account.
Personal service with world-class performance
We are reachable 24 hours a day, 7 days a week, 365 days of the year.